Privacy Policy

This Privacy Policy explains how First Aid at Work Training collects, uses, stores, and protects personal data when you visit our website, make an enquiry, book a course, attend training, or otherwise interact with our services.

First Aid at Work Training is a UK-based First Aid and Workplace Safety Training provider offering classroom-based, onsite, group, and online training courses, including First Aid at Work, Emergency First Aid at Work, Paediatric First Aid, Emergency Paediatric First Aid, Basic Life Support, and other Health and Safety training services.

We are committed to protecting your privacy, handling your personal data responsibly, and complying with all applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy is written in clear British English to help learners, parents, employers, and organisations understand how their information is used and protected.

Who We Are

First Aid at Work Training operates as a professional UK first aid training provider delivering regulated and non-regulated training to individuals and organisations across the United Kingdom.

We act as the data controller for the personal data we collect and process through our website, booking systems, training delivery, and communications.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details provided at the end of this policy.

Our Commitment to Data Protection

We take data protection seriously and are committed to:

  • Processing personal data lawfully, fairly, and transparently
  • Collecting data only for specified, explicit, and legitimate purposes
  • Ensuring personal data is accurate and kept up to date
  • Keeping personal data secure and confidential
  • Retaining personal data only for as long as necessary
  • Respecting the rights of individuals under UK data protection law

Our data protection practises are designed to support trust, transparency, and compliance across all our first aid and health and safety training services.

What Personal Data We Collect

We collect personal data to deliver our training services effectively, manage bookings, meet legal obligations, and communicate with learners and organisations.

Personal Data You Provide to Us

Depending on how you interact with First Aid at Work Training, we may collect the following information:

  • Full name
  • Email address
  • Telephone number
  • Postal address
  • Company or organisation name
  • Job role or position
  • Course booking details
  • Payment and billing information
  • Emergency contact details
  • Medical or accessibility information relevant to training delivery
  • Certification and assessment records

This information is typically collected when you:

  • Book a first aid training course online or offline
  • Submit an enquiry through our website
  • Register for onsite or group training
  • Attend a training session
  • Request certification or course information
  • Contact us by phone or email

Special Category Data

In some circumstances, we may collect limited special category data, such as medical or health-related information, only where necessary to:

  • Ensure learner safety during training
  • Provide reasonable adjustments or accessibility support
  • Respond to medical emergencies during a course

This information is handled with strict confidentiality and only processed where legally permitted under UK GDPR.

How We Collect Personal Data

We collect personal data through a range of methods, including:

  • Online booking forms
  • Website enquiry forms
  • Email and telephone communications
  • In-person registration during training
  • Employer or organisational bookings
  • Online learning platforms

We only collect data that is relevant and necessary for delivering our first aid and workplace safety training services.

Lawful Bases for Processing Personal Data

Under UK GDPR, we must have a lawful basis for processing your personal data. First Aid at Work Training relies on the following lawful bases:

Contractual Necessity

We process personal data to:

  • Manage course bookings and registrations
  • Deliver first aid training and assessments
  • Issue certificates and training records
  • Provide customer support related to your booking

This processing is necessary to fulfil our contractual obligations to learners and organisations.

Legal Obligation

We process personal data to comply with legal and regulatory requirements, including:

  • Health and safety obligations
  • Training record retention requirements
  • Financial and tax reporting
  • Compliance with the awarding body or regulatory standards

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests, provided those interests do not override your rights. This includes:

  • Managing our training operations
  • Improving our courses and services
  • Communicating important course updates
  • Maintaining accurate training records
  • Protecting against fraud and misuse

Consent

In certain situations, we may rely on your consent, such as:

  • Sending marketing communications
  • Collecting optional information
  • Using cookies or similar technologies

You have the right to withdraw consent at any time.

How We Use Your Personal Data

We use personal data to support safe, compliant, and effective first aid training delivery.

Personal data may be used to:

  • Process course bookings and payments
  • Confirm course attendance and schedules
  • Deliver first aid training in London and across the UK
  • Provide online and classroom-based learning
  • Assess learner performance and competence
  • Issue and verify training certificates
  • Communicate important course information
  • Respond to enquiries and support requests
  • Meet legal and regulatory obligations
  • Improve our training services and website

We do not use personal data for purposes that are incompatible with those outlined in this Privacy Policy.

Training Delivery and Certification Records

As a UK first aid training provider, we are required to maintain accurate training records.

This may include:

  • Attendance records
  • Assessment outcomes
  • Certification issue dates
  • Course validity periods
  • Trainer notes related to competence assessment

These records are stored securely and only accessed by authorised personnel.

Online Learning Platforms and Digital Training

For online or blended learning courses, personal data may be processed through secure learning management systems.

This may include:

  • Login credentials
  • Course progress data
  • Assessment results
  • Completion timestamps

We take reasonable steps to ensure that any digital platforms used comply with UK data protection standards.

Sharing Your Personal Data

We do not sell or rent personal data to third parties.

We may share personal data only where necessary, including with:

  • Trainers and assessors delivering your course
  • Awarding bodies or certification partners
  • Payment service providers
  • IT and website service providers
  • Regulatory or legal authorities where required by law

All third parties are required to process personal data securely and in accordance with data protection law.

Data Security and Protection Measures

We use appropriate technical and organisational measures to protect personal data against:

  • Unauthorised access
  • Loss or theft
  • Alteration or misuse
  • Accidental disclosure

Security measures include restricted access, secure storage systems, password protection, and staff training.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

Retention periods may vary depending on:

  • Legal and regulatory requirements
  • Training certification validity
  • Accounting and tax obligations
  • Dispute resolution needs

Once data is no longer required, it is securely deleted or anonymised.

Your Rights Under UK GDPR

You have rights regarding your personal data, including:

  • The right to access your personal data
  • The right to correct inaccurate information
  • The right to request deletion of your data
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent
  • The right to lodge a complaint with the Information Commissioner’s Office

Requests can be made using the contact details provided below.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

  • Remember user preferences
  • Analyse website traffic
  • Improve site performance

You can manage cookie preferences through your browser settings.

Marketing Communications

We may contact you with information about relevant training courses or updates where permitted by law.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option provided.

Children’s Data

We take special care when processing personal data relating to children.

Children’s data is collected only where necessary for paediatric first aid training or related services and is handled in line with UK data protection requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, services, or data processing practises.

The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how First Aid at Work Trainings handles personal data, please contact us through our website or official communication channels.

We aim to respond to all data protection enquiries promptly and transparently.

This Privacy Policy demonstrates our commitment to protecting personal data while delivering professional, compliant, and high-quality first aid and workplace safety training across the UK.