These Terms and Conditions govern the use of the First Aid at Work Trainings website and the booking, delivery, and participation in all training services provided by First Aid at Work Trainings.
By accessing our website, making a booking, enrolling on a course, or attending training, you agree to be legally bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should not proceed with a booking or use our services.
These Terms are written in clear British English and are intended to provide transparency, protect learner interests, and ensure legal compliance with UK consumer and service-provider laws.
First Aid at Work Trainings is a UK-based First Aid and Workplace Safety Training provider delivering classroom-based, onsite, group, and online courses to individuals and organisations across the United Kingdom.
Our training services include:
We operate in accordance with applicable UK training standards, health and safety legislation, and consumer protection laws.
In these Terms and Conditions, the following definitions apply:
Words importing the singular include the plural and vice versa.
These Terms and Conditions apply to:
Separate written agreements may apply for bespoke corporate training arrangements. Where applicable, those agreements will take precedence.
To attend our courses, learners must:
Learners must inform us of any medical conditions or accessibility needs prior to training so that reasonable adjustments can be considered.
All course information provided on our website is for general guidance only.
We reserve the right to:
Course availability is subject to minimum and maximum attendee numbers.
Bookings can be made online, by email, or by telephone.
A booking is considered confirmed once:
You are responsible for ensuring all booking details are accurate at the time of submission.
All prices are displayed in pounds sterling.
Payment methods may include:
Payment must be made in full before course attendance unless otherwise agreed in writing.
Where applicable, VAT will be charged in accordance with UK law.
Invoices and receipts are available upon request.
If you need to cancel your course booking, the following terms apply:
Specific cancellation timeframes will be communicated at the time of booking.
We reserve the right to:
Where a course is cancelled by us, learners will be offered a transfer or a refund.
Learners may request to transfer to an alternative course date, subject to availability.
Substitutions may be permitted for organisational bookings with prior notice.
Refund Policy
Refunds are processed in line with our cancellation terms.
Refunds are not available for:
Refund processing times may vary depending on the payment method.
Training may be delivered through:
Learners are expected to participate fully and follow the trainer’s instructions.
Assessment and Certification
Certification is issued subject to:
Certificates remain valid for the period specified for each course.
Replacement certificates may be issued upon request and may be subject to an administrative fee.
Learners are responsible for:
Disruptive behaviour may result in removal from the course without refund.
Learners must comply with all health and safety instructions during training.
We reserve the right to refuse participation where safety is compromised.
All course materials remain the intellectual property of First Aid at Work Trainings.
Materials may not be copied or distributed without written permission.
Personal data is handled in accordance with our Privacy Policy.
By booking a course, you agree to the processing of personal data as described in that policy.
We welcome feedback and aim to resolve complaints promptly.
Complaints should be submitted in writing and will be reviewed fairly.
We are not liable for:
Nothing in these Terms limits liability for death or personal injury caused by negligence.
We are not liable for delays or failures caused by events beyond our control.
These Terms and Conditions are governed by the laws of England and Wales.
We reserve the right to update these Terms and Conditions at any time.
The latest version will be published on our website.
If you have any questions regarding these Terms and Conditions, please contact us through our official website.
These Terms and Conditions are designed to protect learners and organisations while ensuring professional, compliant delivery of first aid and workplace safety training across the UK.
